Announcement: General Availability of CMHC 2840 Regulatory Changes for LMS360

Posted by Bill Rudzitis in Company News | Lending | News - (Comments Off on Announcement: General Availability of CMHC 2840 Regulatory Changes for LMS360)

Today we are pleased to announce that Delta 360 has completed the regulatory changes to the LMS360 Securitization module to meet the pending CMHC 2840 reporting requirements.  The release  is now generally available for our clients  to complete their certification with Computershare. These changes originally announced by CMHC in 2013, have streamlined liquidation reasons and the … Read more

In the Browser vs Smart Client SaaS

Posted by Bill Rudzitis in Lending | Technology - (Comments Off on In the Browser vs Smart Client SaaS)

In the June 2011 issue of Mortgage Technology magazine, there is an interesting article regarding “In the Browser vs smart client software as a service”. Delta 360 has selected smart client SaaS as our preferred delivery method to our customers because of the superior user experience it provides, but the article outlines some pros and … Read more

Predicting the future is as easy as looking at the past

Posted by Jennifer McGhee in Lending - (Comments Off on Predicting the future is as easy as looking at the past)

Customer attrition models in the Canadian Mortgage Industry have never been as important as they are right now. With today’s market as competitive as it is for new business growth, lenders need to be proactive in identifying those customers who are at risk of switching their mortgage provider.  As a result, customer retention teams need … Read more

Is there room for more consumer oriented mortgage rate comparison tools in the marketplace today?  If so, what features are lacking … if any. A non-exhaustive search of the current rate comparison tools shows that a large percentage are tied to specific brokers, or lenders.  This is not a problem, if the site is transparent … Read more

After some research, I discovered that not too many customers are offered the ability to view their mortgage annual statements online. Is there a reason why so few Lenders do not make this feature available as part of the customer’s online mortgage services?  Are there regulatory issues? If you’re a customer that prefers to do everything online, does it  … Read more

Property tax shortfalls leading cause of customer dissatisfaction

Posted by Bill Rudzitis in Lending - (Comments Off on Property tax shortfalls leading cause of customer dissatisfaction)

Customers automatically assume that when their mortgage lender takes responsibility for administering property taxes on their behalf that the collection and remittance process will run smoothly.  When it does, customers don’t give it another thought.  When it doesn’t, customers become very dissatisfied with the lender as a whole. Why are customers dissatisfied? Most lenders collect … Read more