In the June 2011 issue of Mortgage Technology magazine, there is an interesting article regarding “In the Browser vs smart client software as a service”. Delta 360 has selected smart client SaaS as our preferred delivery method to our customers because of the superior user experience it provides, but the article outlines some pros and … Read more
Customer attrition models in the Canadian Mortgage Industry have never been as important as they are right now. With today’s market as competitive as it is for new business growth, lenders need to be proactive in identifying those customers who are at risk of switching their mortgage provider. As a result, customer retention teams need … Read more
Is there room for more consumer oriented mortgage rate comparison tools in the marketplace today? If so, what features are lacking … if any. A non-exhaustive search of the current rate comparison tools shows that a large percentage are tied to specific brokers, or lenders. This is not a problem, if the site is transparent … Read more
After some research, I discovered that not too many customers are offered the ability to view their mortgage annual statements online. Is there a reason why so few Lenders do not make this feature available as part of the customer’s online mortgage services? Are there regulatory issues? If you’re a customer that prefers to do everything online, does it … Read more
Property tax shortfalls leading cause of customer dissatisfaction
Posted by in Lending - (0 Comments)Customers automatically assume that when their mortgage lender takes responsibility for administering property taxes on their behalf that the collection and remittance process will run smoothly. When it does, customers don’t give it another thought. When it doesn’t, customers become very dissatisfied with the lender as a whole. Why are customers dissatisfied? Most lenders collect … Read more
Company News
- Delta 360 Launches Master Servicing Solution on December 13, 2011
- One-on-One with MonCana Bank’s James Clayton on December 7, 2011
- MonCana Bank of Canada Selects Delta 360’s LMS360 End-to-End Lending Solution on July 20, 2011
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