Property tax shortfalls leading cause of customer dissatisfaction

Posted by Bill Rudzitis in Lending - (Comments Off on Property tax shortfalls leading cause of customer dissatisfaction)

Customers automatically assume that when their mortgage lender takes responsibility for administering property taxes on their behalf that the collection and remittance process will run smoothly.  When it does, customers don’t give it another thought.  When it doesn’t, customers become very dissatisfied with the lender as a whole. Why are customers dissatisfied? Most lenders collect … Read more